Customer Bill of Rights
Thank you for choosing ToniRoc Beauty. We value your trust and are dedicated to providing you with a safe, professional, and stress-free experience. Your comfort, safety, and satisfaction are our highest priorities. To ensure this, we uphold the following Customer Bill of Rights:
Respect and Dignity: You have the right to be treated with respect, courtesy, and professionalism by all staff members, regardless of your age, gender, race, ethnicity, sexual orientation, religion, or disability.
Privacy and Confidentiality: You have the right to privacy during your treatments and the right to expect that your personal information will be kept confidential, in accordance with applicable laws and regulations.
Informed Consent: You have the right to receive clear and accurate information about the treatments and services offered, including their benefits, risks, and any potential side effects. You have the right to ask questions and make informed decisions before consenting to any treatment.
Safe and Clean Environment: You have the right to a clean, safe, and hygienic environment. All equipment and tools used in treatments will be properly sanitized, and staff will adhere to strict hygiene practices.
Qualified and Licensed Professionals: You have the right to be treated by qualified, licensed, and trained professionals who adhere to the highest standards of practice.
Comfort and Control: You have the right to control your treatment environment to the extent possible, including adjusting lighting, music volume, and room temperature. You have the right to communicate your preferences and concerns to our staff.
Right to Refuse or Modify Treatment: You have the right to refuse or modify any treatment or service at any time, even if it has already begun.
Proper Draping: You have the right to be properly draped during treatments to ensure your privacy and comfort.
Clear Communication: You have the right to clear and honest communication. Staff will communicate effectively, listen to your needs, and address your questions and concerns.
Accurate Pricing and Billing: You have the right to clear and accurate information about the cost of services, including any additional charges. You have the right to receive a detailed bill for services rendered.
Complaint Resolution: You have the right to voice any concerns or complaints and to have them addressed promptly and professionally. We are committed to resolving any issues to your satisfaction.
Relaxation and Tranquility: You have the right to a relaxing and tranquil environment, free from disruptions and unnecessary noise.